Refund policy

Refund Policy — JollySquish

We want you to love your purchase, but because of the nature of our products and logistics, we apply a stricter return and refund policy to protect both customers and our business.

Return Window

Returns are accepted within 30 days of delivery.

Items must be unused, unopened, and in original packaging.

Proof of purchase (order confirmation or receipt) is required.

How to Request a Return

Email support@jollysquish.com within 30 days of delivery.

Provide your order number, photos of the item, packaging, and shipping label to confirm condition.

If approved, you will receive return instructions. Items sent back without approval will not be accepted.

Damaged, Defective, or Wrong Item

Claims must be reported within 7 days of delivery with photo/video proof.

Once verified, we will send a replacement or issue a refund.

Non-Returnable Items

Opened or used products

Personalized or custom items

Final sale items or gift cards

Free promotional items (e.g., “free gift with purchase”)

Refunds

Approved refunds will be issued to your original payment method within 10 business days after inspection.

Shipping fees are non-refundable. Return shipping is the responsibility of the customer unless the item arrived damaged or defective.

If more than 15 business days pass since approval and you have not received your refund, contact us at support@jollysquish.com.

Exchanges
We do not process direct exchanges. If you want another item, please place a new order after your return is approved.

Important
We do not accept returns for “buyer’s remorse” (change of mind, ordering by mistake, etc.). Please review your order carefully before completing your purchase.